Ecco AI resolves +80% of guest calls and messages on its own, so you can grow without growing your front desk.
Early access confirmed without involving the team
Hello from Blue Properties, how can I help you?
Hi, I’m looking forward to today, but my flight arrived a bit earlier than expected. Is there any chance I could check in early?
Identity verified and a new smart-lock code sent by SMS
Hello from Blue Properties, how can I help you?
Hello, I’m locked outside the apartment. Can you help me get inside again?
Wi-Fi details sent by SMS and the connection confirmed
Hello from Blue Properties, how can I help you?
Hello, I’m coming from the apartment. I’m not able to join the Wi-Fi connection. What’s the password?
Secure registration link sent before access details are released
Hello from Blue Properties, how can I help you?
Hi, I’m arriving today and I was hoping to get my check-in instructions or door code to get inside the apartment.
Ecco ai voice
Ecco picks up every call like a real person, no menus, no hold music. It understands what the caller needs and resolves it right there, on the call, without anyone on your team having to pick up the phone.
ECCO AI Whatsapp
Ecco replies to every guest message on your own WhatsApp Business number, day and night. It understands what they need and resolves it right there, in the chat, without anyone on your team having to type a reply.
ECCO ai ota
Ecco reads guest messages from Airbnb, Booking.com, Expedia, and every other channel you list on, checks your PMS for room status, housekeeping, and payment, then replies instantly and accurately. No copy-pasting between inboxes, no guessing.
Configure voice, routing, languages, and availability — without adding a single person to your team.
Ecco connects directly to your system, giving it real-time visibility — guest details, check-in info, reservations, and more. So when a guest calls or messages, Ecco already knows who they are and what they need.
Create the AI Agent, set your rules, and let Ecco handle every guest call and WhatsApp.
Train Ecco on your business — check-in instructions, menu, door codes, allergies, and more.
Ecco plugs into your phone number and WhatsApp — no hardware, no technical setup, ready in 48 hours.
Ecco handles every guest call and WhatsApp message — around the clock or only when you need it.
Review every conversation, track response times, and stay in control from one dashboard.
Perfect for 1 - 10 calls / day
Perfect for 10 - 50 calls / day
From 50+ calls per day
Minutes are the talk time your agent spends with guests. Beyond your plan, extra minutes are €0.40 each.
Got questions? We’ve got answers.
How do the integrations work?
Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.
How long does it take to start with Ecco?
From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.
Can I set different instructions for each location?
Yes. You can configure custom information, policies, FAQs, and tone of voice for each location or venue.
What if Ecco can't handle a guest's question?
Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.
Does it work for both calls and WhatsApp?
Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.
I manage multiple properties. Can one Ecco account cover all of them?
Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.
How much time can I save with Ecco?
Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.
See how our clients use Ecco to automate guest communication across their entire portfolio — in under 48 hours.
