Ecco is an AI phone receptionist built for the hospitality industry. It answers calls and WhatsApp messages 24/7, books reservations directly into your PMS or restaurant booking system, handles guest FAQs in any language, and transfers to staff with full context when a human is needed.

How much does Ecco cost?

Ecco starts at €139/month on annual billing (500 minutes included), with Business at €239/month (1,000 minutes) and Premium at €389/month (2,000 minutes). All plans include multilingual support, PMS integration, and the real-time dashboard. Monthly billing is also available at €179, €319, and €529.

What languages does Ecco support?

Ecco speaks any language natively. There is no separate setup or extra cost per language — the AI detects the caller's language automatically and responds in it. This makes Ecco well suited for hospitality businesses serving international guests and tourists.

How fast does Ecco answer the phone?

Ecco picks up in 2 rings, every time. There are no missed calls during peak hours, no voicemail dead-ends, and no waiting on hold. The AI is available 24/7 or on the schedule you define — for example, only off-shift hours and weekends.

Does Ecco integrate with my PMS or booking system?

Yes. Ecco integrates with Mews, Cloudbeds, Oracle Hospitality, Flexipass, Slope, and Smartness for hotels, and with TheFork, OpenTable, and Quandoo for restaurants. Reservations are booked directly into your existing system in real time, with no double-entry needed.

How long does setup take?

Setup takes 24 to 48 hours from sign-up to your first handled call. There is no hardware to install and no phone-system replacement — Ecco connects to your existing number and booking system via API. PMS integration is typically completed within the same 48-hour window.

Can Ecco transfer calls to a human staff member?

Yes. When a caller asks for a human, or when the AI detects a complex request beyond its scope, Ecco transfers the call to the right staff member with full context preserved. If no one is available, the conversation is forwarded as a message or email with a summary.

Is Ecco available 24/7?

Yes. Ecco can answer calls 24/7 — including nights, weekends, and holidays — or only during the hours you choose. Common configurations include off-shift coverage, peak-service overflow, and full 24/7 reception for properties without a night-shift receptionist.

Ecco AI Receptionist for Hotels and Restaurants

Product

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The AI Receptionist
for Property Managers

Ecco handles every guest call and WhatsApp across your properties — check-in instructions, door codes, parking, info during the stay, checkout.

Try Ecco for free

Automating guest comms for 2000+ properties

Ecco answers calls and WhatsApp — so you don't have to

Picks up in 2 rings

Midnight check-in panic, early morning questions, weekends — every call gets answered.

Handles WhatsApp too

Guests message on WhatsApp? Ecco replies instantly, without you touching your phone.

Works in any language

International guests get answers in their own language — calls and WhatsApp both covered.

Two colleagues smiling and collaborating at a laptop in a bright office.

Point-of-sale screen on a counter showing an order summary with totals and change options.

Man with glasses and tied-back hair writing at a desk while looking at a tablet.

Hand holding a blue credit card over a white contactless payment reader on a wooden surface.

Close-up of a black device knob with a plus sign.

Smiling man wearing a cream sweater sitting against a wooden background.

Ecco answers calls and WhatsApp — so you don't have to

Picks up in 2 rings

Midnight check-in panic, early morning questions, weekends — every call gets answered.

Handles WhatsApp too

Guests message on WhatsApp? Ecco replies instantly, without you touching your phone.

Works in any language

International guests get answers in their own language — calls and WhatsApp both covered.

Ecco answers calls and WhatsApp — so you don't have to

Picks up in 2 rings

Midnight check-in panic, early morning questions, weekends — every call gets answered.

Handles WhatsApp too

Guests message on WhatsApp? Ecco replies instantly, without you touching your phone.

Works in any language

International guests get answers in their own language — calls and WhatsApp both covered.

Communication that adapts to each property.

Configure voice, routing, languages, and availability per unit — without adding a single person to your team.

Sounds professional to your guests

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Ecco handles the routine. You only step in when it matters.

Ecco answers guest questions and handles the repetitive stuff. If a guest genuinely needs you, the call comes through with full context — no explaining from scratch.

Transfer directly to your phone

Guest context passed along before you pick up

Fallback to WhatsApp if you don't pick up

Knows your properties inside out

Handles check-in, door codes, house rules, and more

Trained on everything guests ask during a stay

Ecco knows the specifics of each property — entry instructions, Wi-Fi, parking, checkout time, house rules — and answers guests instantly, on call or WhatsApp.

Self check-in and door code instructions

House rules and noise policies

Parking, Wi-Fi, and checkout info

Set your own schedule

Run Ecco when it makes sense for your properties

Always on — even when you're not

Ecco is available 24/7, but you stay in control. Choose exactly when it answers — overnight, weekends, or whenever you need to switch off.

Run Ecco 24/7 or only during specific hours

Set recurring schedules per property

Take calls yourself when you're available

Payment Processing

Accept and track payments securely in one place

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Ecco handles the routine. You only step in when it matters.

Ecco answers guest questions and handles the repetitive stuff. If a guest genuinely needs you, the call comes through with full context — no explaining from scratch.

Transfer directly to your phone

Guest context passed along before you pick up

Fallback to WhatsApp if you don't pick up

Knows your properties inside out

Handles check-in, door codes, house rules, and more

Trained on everything guests ask during a stay

Ecco knows the specifics of each property — entry instructions, Wi-Fi, parking, checkout time, house rules — and answers guests instantly, on call or WhatsApp.

Self check-in and door code instructions

House rules and noise policies

Parking, Wi-Fi, and checkout info

Set your own schedule

Run Ecco when it makes sense for your properties

Always on — even when you're not

Ecco is available 24/7, but you stay in control. Choose exactly when it answers — overnight, weekends, or whenever you need to switch off.

Run Ecco 24/7 or only during specific hours

Set recurring schedules per property

Take calls yourself when you're available

Sounds professional to your guests

Choose the voice, set the greeting, adjust the tone

Sounds like your team, not a robot

Pick a voice that fits your style. Set how Ecco greets your guests, handles pauses, and signs off — so every call feels personal, not automated.

Multiple voice styles to choose from

Adjust speaking pace and warmth

Custom greeting per property

Built-in call routing

Transfer to you when the guest needs a human

Knows your properties inside out

Handles check-in, door codes, house rules, and more

Set your own schedule

Run Ecco when it makes sense for your properties

Integrated with your property management systems

Ecco connects directly to your PMS, giving it real-time visibility into each property — guest details, check-in info, and stay notes. So when a guest calls or messages, Ecco already knows who they are and what they need.

See all Integrations

Plateform
Restaurants
Flexipass
Hotels
Quandoo
Restaurants
The Fork
Restaurants
Mews
Hotels
Open Table
Restaurants
Smartness
Hotels
Slope
Hotels

How does it work?

Connect your properties, set your rules, and let Ecco handle every guest call and WhatsApp.

Create the agent

Train Ecco on each property — check-in instructions, door codes, house rules, Wi-Fi, parking, and any FAQ your guests ask.

Add your channels

Ecco plugs into your phone number and WhatsApp — no hardware, no technical setup, ready in 48 hours.

Ecco answers

Ecco handles every guest call and WhatsApp message — around the clock or only when you need it.

Monitor insights

529

Per month / billed annually

Built for professional property management companies handling high guest volume.

2,000 minutes included / month

Multilingual support

PMS/RMS Integration

Real-time dashboard with call history and KPIs

Book a demo

Frequently Asked
Questions

Have more questions?

Reach out to our support team

Got questions? We’ve got answers.

How does the integrations works?

Ecco integrates with major PMS (Mews, Cloudbeds, Slope, Zucchetti) and booking systems (TheFork, OpenTable, Quandoo). Integration is done via API and takes about 48 hours.

How long does it take to start with Ecco?

From signing to the first handled call, it takes on average 24-48 hours. We configure everything and test together before going live.

Can I set different instructions for each property?

Yes. You can configure custom check-in instructions, house rules, FAQs, and tone of voice per property or unit.

What if Ecco can't handle a guest's question?

Ecco transfers the call or message to you with full context. Every conversation is logged in your dashboard.

Does it work for both calls and WhatsApp?

Yes — Ecco handles both phone calls and WhatsApp messages from guests, on the same platform.

I manage multiple properties. Can one Ecco account cover all of them?

Yes. You can manage all your units from a single dashboard. Each property gets its own configuration — check-in instructions, house rules, door codes, and FAQs — so guests always get the right answer for their specific unit.

How much time can I save with Ecco?

Property managers using Ecco typically eliminate the majority of repetitive guest contact — check-in questions, stay info requests, and checkout queries — which for most PMs adds up to several hours per day.